Shipping, International Shipping And Refused Packages
Customers are responsible for all shipping costs associated with their order. We DO NOT refund shipping costs or additional fees in relation to shipping for ANY reason. We hold zero liability regarding lost, damaged or stolen packages and cannot offer any refund for such claims. There may be restrictions or Customs fees based on the particular province or locale. We always recommend contacting the local Customs Agency and inquire regarding any possible restrictions before an order is placed. The additional fees are custom/duty fees from the receiving country. We do not have access or control to the rate amounts charged. The customer may accept the additional fees or refuse the package.
If a package is returned to our facility, we would only be able to provide a refund on the amount paid for the products. If the customer refuses the package(s) for any reason(s), a 15% restocking fee and shipping charge will be incurred upon the customers encumbrance. This includes any package(s) seized by Customs of the receiving country for all international shipments. In addition, we must have physical possession of the returned or refused package prior to processing any refunds.